Returns & Exchanges

Artillery Tools wants you to be completely satisfied with your purchase.

If you are not satisfied with your purchase for any reason, simply send it back to us for a refund or exchange within [30] days of the date of your purchase.  We will credit your original payment method, excluding shipping costs.

You will be responsible for any returns or exchanges that are lost or damaged in transit to us.  We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express, that allows you to track your package.  If you send a return COD, it will not be accepted.

Returns and exchanges are subject to availability.  If any item is unavailable, a refund will be processed.  Artillery Tools reserves the right to limit returns or exchanges.

Return Procedures

Please complete the return/exchange portion of your [invoice/packing slip] and include it with your package.  If you do not have the [invoice/packing slip], please include the following information with your return or exchange:

  • Your name and billing address
  • The name, address, and zip code of the person who placed the order, if it was a gift
  • The original purchase price and approximate date of the purchase
  • The item number of the merchandise, if available
  • If an exchange, the name, size, color and item number, if available, of the merchandise you wish to receive in exchange

Please send your return or exchange to:

Artillery Tools, 10260 SW. Hoodview Dr., Tigard Oregon 97224

Damaged/Defective Goods

At Artillery Tools, we are committed to selling only first quality merchandise.  If you have received a damaged or defective item, please notify us within 30 days of receiving your order to be eligible for a refund or exchange. If the defect in materials or workmanship is found in the first 12 months of normal use, that part can also be returned. See 12-Month Limited Warranty in owner’s manual for full details.

Customer Service

For customer service help, please call, write or email us:

By Phone: 503-330-2822
Regular Hours:
Monday-Friday    11:00 AM – 9:00 PM Eastern Standard Time
Saturday                ___ AM – ___ PM Eastern Standard Time
By Mail: Artillery Tools, 10260 SW. Hoodview Dr., Tigard Oregon 97224
By Email:
Customer Service:         joe@artillerytools.com